Privacy policy
This Privacy Policy that will cover all information that Odoroki or our website www.odoroki.in collects, discloses, uses, maintains from all the users of our website. It applies to the entire website including all the Products and Services that we provide at Odoroki.
Odoroki may collect information such as name, email address, mailing address, phone number, credit card information, etc. from users of the website in the course of using our website, booking our Products and Services, filling forms for contests, newsletters, for discounts and other activities on our website. Users can refuse to share personal information, in which case users may not be able to use some features of our website.
Our website will also collect information such as browser name, type of device being used, operating system, Internet service provider, etc. from users whenever they open and use our site.
Our website may use cookies to give a better experience to users wherein a user’s web browser will put cookies on their hard disk for record-keeping and tracking information about them. Users can choose to allow cookies or not through the setting in their web browser, but doing so might not let them use some features of our website.
We may use the information collected from users for the below-mentioned purpose:
For improving user experience through answering quickly to your queries and requests.
For providing a more customised experience based on the preferences of the user.
For getting feedback from you to work on our website’s performance.
For processing payments, we use information very carefully just for booking orders. This information will not be provided to outside parties except for making the payment possible.
Our website may sell or share some information with third parties for marketing purposes.
We may also use the information to send users promotional messages, surveys, contests, site changes, and other topics.
We may use email addresses to send order information to users and to receive questions, complaints, inquiries, etc. We may also send group emails regarding our website, company, products, and services if the users agree to be part of our mailing list. We provide details about how to unsubscribe from our mailing list on our website and in our emails.
We protect the information stored on our website from unauthorized access.
We may share some of your information that is necessary to run our website with third-party service providers who help us operate or administer the website.
Ads appearing on our website may come from our advertising partners, who may set cookies to collect information from users to personalize ads for you. Our Privacy Policy does not cover these cookies set by advertisers.
Odoroki may change its Privacy Policy at any time at its discretion. Keep checking the Privacy Policy for updates to understand how we use users' information. You agree and acknowledge that it is your responsibility to review this Privacy Policy from time to time and stay aware of modifications.
Lastly, by using our website, you agree to the Privacy Policy. Please ensure that you read our Privacy Policy before using our website.
Order Cancellations
By Odoroki
In the event of unforeseen circumstances beyond our control (e.g., floods, curfews, lockdowns, fires, storms, acts of God, social distancing requirements, or unavailability of products), we may need to cancel an order. We will contact you promptly to inform you of the situation and offer an alternate product or delivery date. If you prefer a refund, it will be processed as soon as possible.
By the Customer
Refunds for cancellations initiated by the customer depend on the product type and timing of the cancellation.
Orders cannot be canceled unless Odoroki is unable to fulfill the order.
If you change your mind after placing an order, the order amount will be credited to your account on our website. You can redeem this amount toward another product or service within 12 months from the original order date.
If you wish to cancel an order after delivery, please notify us within 24 hours so we can work on a mutually satisfactory solution.
