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Terms & conditions

The content used in including photographs, logo, text, graphics, etc. belong to and protected by copyright. You may not copy, download, upload, publish or transmit without prior permission from us.

By booking or ordering Surprises, Gifts, Cakes, Chocolates Experiences or anything else through and by using our website in any way, the customer has agreed to all the Terms and Conditions of use that have been listed here or anywhere in the website. does not provide warranty to Products delivered by us. In case, Products are faulty or defective, we will not give return or refund. 

The Experiences, Gifts, Surprises and other Products and Services provided by are non-refundable and non-returnable. 

We strive to provide the exact same Surprises, Gifts, Experiences or any other Products or Services as you have booked through However, they may vary slightly from the description or photos or videos in the website based on availability and other factors.

We would try to provide the same specifications such as sizes, flavours, weights, colours, shapes etc. of Products and Products used in Surprises or Experiences, etc. However, the specifications may vary from what is ordered by the customer or mentioned in the website based on availability and other factors.

When it comes to perishable items, will not be responsible for the state or condition of Products such as flowers, fruits, sweets and other perishables, as they are perishable in nature.

Customised Products, Gifts, Surprises or Experiences ordered through will be executed as closely as possible to what is mentioned, but we do not guarantee exact Products, Surprises or Experiences.

In case of same day delivery order, we will only try to make one attempt at delivering the order. Odoroki.inwon't be able to deliver if the address is incorrect, the recipient is not available at the address,or in case of emergencies based on our discretion.

Experiences or Surprises mentioned in the website might vary from what we actually provide to you including colours, designs, settings, food, area, etc. due to various factors. However, we will try to find the next alternative.

Experiences or Surprises may be cancelled by us at our discretion due to unforeseen events and external factors such as weather, permissions, curfews, acts of God, etc.

For Experiences or Surprises, recipients must be in Selected Areas will not be responsible for any unforeseen events or accidents, damages, losses, illness, etc. caused to customers during Experiences or Surprises. will use images and videos taken during your Surprises and Experiences for promotional purposes. In case of objections from customers, we will remove/delete their photo and videos immediately. is fully owned and operated by Odoroki and Shine Ads N Events

Safety Precautions while delivering (Covid-19) Policies:

If the recipientdoesn't accept an order when we try to deliver it, we will considered the order as executed and we will not give any refunds for it.


We might send emails or SMS regarding our new updates and offers to our users and subscribers. If users want, they may opt out of the mailing list or unsubscribe. 

Security Deposit:

There might be certain items/ rides in our surprises and experiences section that come with a security deposit. The amount of the security deposit and other details will be explained before the order is booked by you. The security deposit amount will be debited in case of any damage or destruction caused at your end regarding the asset taken for any reason.

Substitution Policy

In the event that the product you ordered is not available for delivery on the date and time you requested, then it will be substituted with what we deem as the next best alternative in terms of of flavour, colour, shape, size, etc.

Duration of Returns

In case of returns on credit card purchase, it will take a minimum of 3 to 5 working days for the amount to return to your credit card statement.

We shall not be under any liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

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